Refund policy

We want you to be completely satisfied with your purchase.

Returns
If you’re not happy with your order, you may return it within 14 days of delivery for a full refund (excluding shipping).

To start a return, please contact us at info@proline.uk.com with your order number to request a returns authorisation number.

Returned products must be:

• Unused and in original condition

• In the original packaging

• Accompanied by proof of purchase

Customers are responsible for return postage costs and ensuring the parcel is securely packaged and insured during transit.

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Refunds
Refunds will be processed within 14 working days of receiving your returned goods. Refunds are issued to the original payment method.

If your item is faulty, damaged, or incorrect, please contact us immediately so we can arrange a replacement or refund at no additional cost.

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Non-Returnable Items
Custom or made-to-order items are non-refundable unless defective.